At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Sr Analyst - Revenue Assurance, you will perform revenue assurance activities that support billing accuracy, revenue integrity, risk mitigation, and operational effectiveness. This role provides analytical support for business initiatives, revenue-impacting changes, validation activities, reporting, internal controls, and process improvement efforts while serving as a subject matter expert on billing and revenue assurance matters.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

• Performs analysis of billing, revenue, customer, product, and operational data to identify risks, exceptions, trends, and opportunities for improvement. Conducts billing validation, testing, monitoring, and reporting activities to support billing accuracy and revenue integrity.
• Provides revenue assurance support for business initiatives, product, pricing, promotional, system, and other revenue-impacting changes. Assesses impacts, supports intake and review activities, and validates outcomes before and after implementation.
• Maintains documentation, control evidence, and supporting records related to revenue assurance activities. Assesses controls and recommends enhancements to strengthen compliance and operational effectiveness.
• Provides revenue assurance expertise, analysis, recommendations, and business impact assessments to stakeholders. Communicates revenue assurance risks, issues, trends, and outcomes to support decision-making. Provides guidance, training, knowledge sharing, documentation support, and assistance with special projects and other assigned responsibilities.
• Identifies and supports opportunities to improve processes, reporting, controls, automation, and operational efficiency.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 3+ years of finance, billing, revenue assurance, analytics or business operations.

Other Qualifications

• Telecommunications, wireless, or customer lifecycle experience preferred.
• Experience with SQL, Excel, database tools, reporting tools, visualization tools, or other data analysis technologies preferred.
• Understanding of internal controls, SOX/ICAS requirements, audit readiness, remediation planning, or financial control environments preferred.
• Demonstrated ability to identify process improvement opportunities, evaluate alternatives, and support practical, sustainable solutions.
• Experience identifying and supporting automation opportunities, tool enhancements, reporting improvements, or workflow redesigns that reduce manual effort, improve accuracy, strengthen controls, and increase scalability.
• Advanced experience performing data analysis, building queries, validating results, and interpreting data to identify trends, exceptions, risks, root causes, and business impacts.
• Experience developing, maintaining, or analyzing KPI reporting, anomaly reporting, exception reporting, dashboards, or trend monitoring to identify revenue assurance risks, recurring issues, control gaps, and business impacts.
• Experience performing bill testing, release readiness validation, post-release bill validation, or analysis of billing outcomes, system changes, rate changes, and customer-impacting billing initiatives.
• Experience leading or supporting complex process improvement initiatives.
• Experience independently assessing business risk, developing recommendations, and influencing stakeholders without direct authority.
• Strong written and verbal communication skills, with the ability to explain complex information clearly and present recommendations to business stakeholders and leadership.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.