At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Are you a people-focused leader who thrives in a fast-paced technical environment? Do you enjoy developing teams, improving processes, and ensuring critical services remain available when customers need them most?
As the Associate Manager, Network Management Operations, you'll lead a team responsible for monitoring and supporting TDS's voice, data, and video networks. You'll play a critical role in maintaining network reliability, driving operational excellence, and ensuring timely resolution of network events that impact both internal and external customers.
In this role, you'll provide leadership and direction to the Network Operations Center (NOC) team while partnering with technical and operational teams across the organization. You'll help shape the future of network operations by coaching employees, improving processes, leveraging operational data, and driving initiatives that strengthen network performance and customer experience.
Because our networks operate around the clock, you'll serve as a key escalation point and leader in critical situations, helping coordinate incident response and restoration efforts whenever network issues arise.
You'll be successful in this role if you enjoy:
Every day, you'll help ensure the reliability of services that connect customers, businesses, and communities. Your leadership will directly impact network performance, customer experience, and the success of a team that serves as the front line of TDS network operations.
If you're looking for an opportunity to lead a talented team, influence operational strategy, and make a measurable impact on a critical telecommunications network, we'd love to hear from you.
This position has a scheduled shift of Monday-Friday 2:00pm-11:00pm CT
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
Required Qualifications:
• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 5+ years technical hands-on, engineering, or capacity management experience in voice/data/video networking or related field.
• 3+ years of leadership and/or supervisory experience of a technical team in a service provider network.
Other Qualifications:
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
Associates working 30 or more hours per week additionally have access to:
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency:
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
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