Analyst - IT Business

Job Locations US-WI-Madison | US
TDS Telecom


The Analyst - IT Business has responsibility to enable organizational change that delivers stakeholder value through business analysis. They are accountable to understand business objectives, how work is being conducted, analyze alternatives, and recommend solutions. They are also accountable for performing requirements elicitation, analysis, representation and validation.


The Analyst - IT Business requires strong analytical skills to critically evaluate information elicited from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements.


The Analyst - IT Business requires strong collaborative skills and the ability to work with cross functional and technical teams to depict/model the major TDS TELECOM operations, processes, encompassing architectures, workflows, and events so that projects can deliver effective end-to-end solutions, while achieving business goals, process alignment, and value.


The scope of work typically includes major system projects that cross functional boundaries and support company-wide mission-critical business operations.


The The Analyst - IT Business contributes to the organization’s ability to produce process improvements through system transformation, process re-engineering and the automation of manual processes.


*This position has the opportunity to be permanently remote*


TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit


  • Develop current state processes, elicit useful and harmful attributes of them, and facilitate stakeholder groups to consensus regarding solution components, requirements and business process designs. Elicit, analyze, validate and document requirements in a format traceable back to benefits and forward into execution.
  • Build proficiency in, learn and adhere to industry and company practices for core business analysis functions, including but not limited to facilitation, elicitation, analysis, validation and representation of business, stakeholder and solution requirements.
  • Ensure business process architecture standards are adhered to. Identify impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules. Work with other IT Business Analysts, architects and designers to drive reuse of BPA components, with the goal of moving from a functionally siloed organization to one that is end-to-end process oriented.
  • Review interface project deliverables to ensure business process quality and traceability of requirements, and for adherence to all business process quality management standards. Ensure that the interface designs incorporate business process usage standards, such as use of elements of the established BPA.
  • Resolve any cross-application or cross-release business process issues that may surface in implementing integration projects.
  • Ensure record retention standards related to data elements defined in the BPA are adhered to according to company policies.


Required Qualifications

  • Bachelor’s degree (or higher) –OR- 4+ years professional work experience.
  • 3+ years’ experience with business process administration or business analysis experience.

Other Qualifications

  • 4+ years’ experience enabling change in an organizational context by defining needs and recommending solutions that deliver value to diverse stakeholders.
  • Experience performing most of the essential duties of this position in some capacity in a direct or related role.
  • Strong written and oral communications skills, including the ability to communicate effectively among multiple stakeholders to support project and organizational goals.
  • Experience modeling complex business processes and translating them into understandable IT constructs.
  • Ability to produce and communicate using business analysis artifacts such as textual requirements, decision tables, process models in tools such as Excel and Visio.
  • Strong critical-thinking skills, including the ability to abstract and see patterns, and the ability to generate and evaluate multiple alternatives as a part of complex decision-making.


As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. This benefit plan addresses both the immediate and long-term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits, and retirement options, please click here.


At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


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