The Advanced Technical Support Specialist provides high level technical support to TDS’ high profile commercial, high revenue generating customers (Top 100, Platinum, MIP, Metro E, and Commercial Bulk) in a quality-oriented and professional manner.
This position uses its advanced access to the TDS network to troubleshoot issues, work with other teams from Network Operations, IS and NS and work with TDS’s vendors in the interest of restoring customers’ services in a timely fashion.
Shift: 9am-6pm CST Monday through Friday
About TDS Telecom
TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdstelecom.com.
Troubleshoots, analyses, resolves, and escalates customer/network troubles. This specifically includes the following:
Assists and supports other TDS Customer Contact Centers, Marketing and Sales departments in duties such as resolving customer troubles, updating tickets, answering phone calls and responding to e-mails with updates within the established Service Level intervals.
Proactively manage support relationship with premier customer accounts; reviewing account for any chronic or repeat issues and following up with the customer to ensure complete satisfaction with the restoration efforts.
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.