Are you ready to start a career at a rapidly growing telecommunications company?
If you bring the willingness to learn, interest in technology, and ability to problem solve we are committed to helping you realize your potential! Consider joining TDS Telecom as a Field Service Technician who supports the installation, repair, and maintenance of our service offerings in Middleton, WI
How do I know if I'm a fit?
An ideal candidate for this job is someone who's eager to find a solution to technical problems. Imagine your Wi-Fi being down or your TV service not coming through – are you the go-to person in your home to roll up your sleeves and troubleshoot these issues? Now imagine a career where you get to use those talents every day and have a hand in keeping our community connected with top-tier TV, phone, and internet service.
Field Service Technicians travel to customer premises when they have technical difficulties. These are called "trouble" tickets and make up a portion of a Technician's day. They also are responsible for assisting the installation process at new customer homes and repair/maintenance of equipment at existing customer homes. Each day is different because each customer, ticket, and location is different (aka you won't get bored!)
Our Field Service Technicians come from a wide variety of backgrounds:
Technical Support, and more!
**Please note: We can hire this position as a Field Service Technican or Field Service Technician-Network. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
Field Service Technician:
Field Service Technician - Network:
While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles and ladders. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud.