In your new roles as Advisor-Business Billing & Sales Support, you will be a a key contributor in TDS’ overall strategy to grow, delight, and retain our business customers. This contact center position investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e. Sales, Product Management, Legal, IT and Tax Knowledge Center, and etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes, change of liability, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints.
This role is part of a team that is the primary point of contact for schools, libraries and rural health care customers, as well as USAC and SLD of the government, as they work through the funding process. The advisor ensures all of the proper forms are filed in order to process reimbursement requests received on behalf of the customer and processes the requests in a form of a bill credit request to the customer.
The advisor-business billing & sales support handles any commercial billing related projects or audits within TDS Wireline, Cable, and Bend billing and ordering systems. This position also supports order entry into multiple systems, working with sales, and other functional department services. The advisor position is a key resource for process and procedure adherence, and for making recommendations for improvements.
The advisor must maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products and promotions & TSA’s), contact information, contact database(s), and activity and outcome reporting.