As an Advisor-Implementation & Business Support, you would be a key contributor in TDS’ overall strategy to grow, delight, and retain our small business customers. This position leads the successful implementation of services for our small business customers. These products include, but are not limited to Star Business bundle, PON, DSL, TDS TV, ManagedIP Essentials, Total Talk and analog line services. The Advisor schedules and coordinates the implementation of all new products and features. You would be responsible for customer training and education to ensure successful use of services.
Advisors will ensure that they manage their assigned projects through to successful and timely upgrade/installation, which will be measured by customer feedback, peer feedback and customer survey results. The position requires teamwork both within business support as well as other peer groups throughout the organization. The ability to partner with other teams is essential to overcoming potential challenges and /or delays that may occur.
Regular attendance and promptness to work are essential functions of this position. Work may be required after hours from time to time for afterhours scheduled implementations.