• Supervisor-Direct Sales

    Job Locations US-TN-Mount Juliet
    TDS Telecom
  • Overview

    In your new role as a Supervisor-Direct Sales, you will be responsible for growing TDS revenues by acquiring new residential customers, selling new products to our existing residential customers, and coaching a team of sales representatives to meet their established goals and objectives. Your specific responsibilities include, but are not limited to, cold calling to identify leads and generate sales, setting appointments with potential customers to educate them on the features and benefits of TDS’s voice, data, and video products, and determine the best solutions to fit their needs through a consultative sales approach.


    You will coach and develop a team of Direct Sales Representatives to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure we are aligned with TDS’s Star Qualities.  The individual will direct, supervise, train and evaluate the performance of staff members and are responsible for the day-to-day application of organizational policies and procedures.



    • Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
    • Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
    • Write and submit accurate and timely orders that abide by the established sales process.
    • Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process.
    • Manage customer accounts from the initial sale through installation process. Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
    • Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
    • Meet with local satellite distributors and apartment owners to roll out TDS’ referral program.
    • Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned.


    Required Qualifications:

    • Associate’s degree OR 2+ years professional work experience.
    • 2+ years outside sales experience.
    • 1+ year supervisory or sales management experience.
    • Must have and maintain a valid driver’s license and be willing and able to travel based on the needs of the business.

    Other Qualifications:

    • Understanding of the telecommunication industry, including products and services.
    • Track record of success in residential sales.
    • Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
    • Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
    • Computer literacy (i.e., Excel, Word, email, Internet).
    • Ability to meet and exceed regular quota requirements.



    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed