TDS

  • Warehouse Technician

    Job Locations US-OR-Bend
    ID
    2019-14630
    Company
    BendBroadband
  • Overview

    The Warehouse Technician works within a team based environment to ensure inbound/outbound shipments are accurate and free of damage.  Tests equipment for proper function and facilitate repairs when necessary.  Maintains inventory and ensures accuracy in the system.  This position handles work orders and works with internal customers to ensure they receive the equipment they need, when they need it.

    Responsibilities

    • Receives: Ensures inbound and outbound shipments are accurate and free of damage. Receiving duties include unloading trucks, coordinating materials with packing slips, tagging and filing documents indicating received receipt. Ensures all new CPE equipment is loaded correctly into RR within 48 hours of being received. Unpack CPE, label and repack before adding to inventory.
    • Service: Test equipment for proper function and schedule repairs of damaged/broken or defective equipment. Coordinates all Repairs to include:  CPE equipment, Head end equipment, Hardline Equipment and warranty items
    • Inventory:  Maintains inventory including purchasing, receiving, stocking, and tracks regulated and non-regulated equipment and materials.  Performs Inventory & Supplies duties such as repair & returns, orders & processes orders for regulated & deregulated items, tracks regulated & deregulated inventory, maintains appropriate inventory levels utilizing the mailbox and web tools (e.g., Inventory Use & Transfer Application, etc.), Plant Record Systems, SAP and other TDS and BAJA applications as appropriate.  Inventory responsibilities include:  warehouse, vehicles, in process orders, repairs & delinquent shipments which includes the physical loading and unloading of all shipments.  Establishes and maintains a tracking database, tracks delinquent shipments, tracks BAJA projects, and maintains an accurate log of all purchase orders. This includes working directly with Finance and to maintain accurate and appropriate inventory levels. Arrange Disposal or recycling of equipment as needed.
    • Support: Receive printed work orders and prepare equipment needed for each work order.  Work with the In-house technicians, front counters and contractors on locally picked up CPE recoveries. Issues CPE, Hard Line and Construction Supplies and equipment. Coordinate Shipping.

    Qualifications

    Required Qualifications:

    • 6+ months customer service experience.
    • Ability to lift boxed or loose equipment up to 50 pounds several times a week.
    • Must have and maintain a valid driver’s license with an insurable driving record.

    Other Qualifications:

    • Familiarity with company products and services.
    • Proven organizational skills and ability to multi-task.
    • Demonstrated customer service skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
    • Ability to work in a fast-paced, dynamic work environment.
    • Ability to communicate information effectively.
    • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
    • Time Management.

     

    Physical Demands and Work Environment.  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone.  The employee regularly communicates with customers.  The employee is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl.  May be required to balance or climb.  Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

     

    This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions.  While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and heavy equipment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

    TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000®company. Founded in 1969, TDS Inc. employs 9,600 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. In 2018, TDS Inc. was named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

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