• Sr. FST - Network Specialist

    Job Locations US-OK-Cyril
    TDS Telecom
  • Overview

    The Sr. Field Service Technician - Network Specialist is responsible for providing functional leadership and direction to all central office and field personnel in the assigned TDS Field Services office. Provides strong technical leadership in the areas of circuit installation and/or integration of digital devices. Performs advanced ATM support, packet switching support and/or complex business systems support, voice, video, and/or data network support. First level support for Management issues. Proactive in identifying and correcting obstacles and issues, as well as teaching and/or sharing problem-solving techniques. Primary contact for internal & external customers (TDS & vendors). Performs project management duties that may include: system upgrades, translations, and overseeing coordination and/or facilitation of projects. Performs a variety of complicated tasks. Ensure team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.


    Management point of contact for all TDS network equipment and customer related issues in specific market(s). Ensure compliance with all TDS policies, processes and procedures. Provide leadership to direct team and all other teams involved in Network growth and maintenance activities that creates and maintains a challenging and rewarding environment. Direct activities necessary for the proper maintenance of all TDS network equipment and other company assets.


    Overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and/or transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. Installs, maintains, and repairs telecommunications products that TDS sells and leases (Key Systems, PBX, Centrex Systems, and other business systems). Installs, maintains, repairs network equipment, including switches, remotes, and/or related transmission equipment. Installs, maintains, repairs switching equipment including carrier, DSAs, remotes and related transmission equipment as well as complex PBX systems. Services include but are not limited to Telephony, Video/CATV/DBS, Internet, and/or high speed networks.


    Has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Proactively seeks and learns about new and updated product & service offerings to meet the changing needs of the business & the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.


    May be responsible for performing varied or additional duties to meet demands of TDS, which may include duties of other Field Services Technician positions.


    • Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, DBS, fiber optic/copper facilities and/or other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
    • Primary contact for internal and external customers (TDS and vendors). First level support for Management issues. Performs project management for the installation of complex systems and/or performs related functions as requested by supervisor.
    • Performs advanced packet switching support. Supports large complex business systems and networks including voice and data networking.
    • Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
    • Provides advanced troubleshooting support techniques & corrections. Responds to “trouble” dispatches.
    • Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc).


    Required Qualifications:

    • Associate degree (or higher) -OR- 2 years professional work experience.
    • 4+ years basic technical telecommunications experience.
    • 2+ years of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
    • Must have and maintain a valid driver’s license. Commercial Driver’s License (CDL) may be required.

    Other Qualifications:

    • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
    • Requires an understanding of telecommunication products and services: Inside Wiring/ Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video, IP Telephony Systems/Applications, DSA, DSLAM/RAM, Connecting company testing, WAN/LAN/Data Networks, Switch Installations & Additions and/or ATM Switches and Networks
    • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs
    • Ability to work and make timely decisions independently with little or no supervision
    • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers
    • Proven ability to work well with others, including demonstrated success at leading and coaching team members
    • Excellent organizational skills and ability to multi-task, as well as flexibility and adaptability
    • Self motivated, as well as proven initiative taking and problem solving ability
    • Physical requirements may vary based on company needs: Operation of heavy construction machinery, such as bucket truck, drop plow, and backhoe. Ability to dig, lift and climb.
    • Requires being available for on-call/standby responsibilities and may require occasional travel
    • Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate
    • Must have and maintain a valid driver’s license. Commercial Driver’s License (CDL) may be required
    • Must be able to operate vehicles with manual transmissions


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