The Sr. Field Service Technician - Network Specialist is responsible for providing functional leadership and direction to all central office and field personnel in the assigned TDS Field Services office. Provides strong technical leadership in the areas of circuit installation and/or integration of digital devices. Performs advanced ATM support, packet switching support and/or complex business systems support, voice, video, and/or data network support. First level support for Management issues. Proactive in identifying and correcting obstacles and issues, as well as teaching and/or sharing problem-solving techniques. Primary contact for internal & external customers (TDS & vendors). Performs project management duties that may include: system upgrades, translations, and overseeing coordination and/or facilitation of projects. Performs a variety of complicated tasks. Ensure team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
Management point of contact for all TDS network equipment and customer related issues in specific market(s). Ensure compliance with all TDS policies, processes and procedures. Provide leadership to direct team and all other teams involved in Network growth and maintenance activities that creates and maintains a challenging and rewarding environment. Direct activities necessary for the proper maintenance of all TDS network equipment and other company assets.
Overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and/or transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. Installs, maintains, and repairs telecommunications products that TDS sells and leases (Key Systems, PBX, Centrex Systems, and other business systems). Installs, maintains, repairs network equipment, including switches, remotes, and/or related transmission equipment. Installs, maintains, repairs switching equipment including carrier, DSAs, remotes and related transmission equipment as well as complex PBX systems. Services include but are not limited to Telephony, Video/CATV/DBS, Internet, and/or high speed networks.
Has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Proactively seeks and learns about new and updated product & service offerings to meet the changing needs of the business & the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
May be responsible for performing varied or additional duties to meet demands of TDS, which may include duties of other Field Services Technician positions.