TDS

  • Administrative Assistant - Field Services

    Job Locations US-WI-Madison | US-ID-Coeur d’ Alene | US-WI-Weston | US-MN-Pequot Lakes | US-WI-Lancaster | US-WI-Monroe
    ID
    2019-14580
    Company
    TDS Telecom
  • Overview

    Fiber Alliance Banner for Viking

     

    TDS Telecom is growing and is looking to add 4 Administrative Assistants to our Field Services department! Depending on candidate experience, you might join one of the following teams:

     

    Drop Coordination:

    You will be immersed into many aspects of the multi-dwelling unit (MDU), multi-tenant unit (MTU) & out of territory (OOT) processes and will work to support Field Services. The emphasis on this position will be on drop coordination to include responsibility for both residential & commercial PON drops, contacting customers, interaction with external drop vendors, and administrative work such as updating forms & reports. We will be working to enable addresses to serve TDS Products and services to residential, commercial, & multi-use buildings in both our OOT markets and in-territory markets.

     

    Right of Entry:

    You will be immersed into many aspects of the multi-dwelling unit (MDU), multi-tenant unit (MTU) & out of territory (OOT) processes and will work to support Field Services. The emphasis on this position will be on Right of Entry (ROE) processes to include responsibility for researching and contacting property owners and administrative work such as updating forms & reports. We will be working to enable addresses to serve TDS Products and services to residential, commercial, & multi-use buildings in both our OOT markets and in-territory markets.


    The incumbent  should be very organized and be able to multi-task. They will be working in multiple TDS applications and working with both external customers and internal employees. Since this is a new team, it is expected that this position will change and grow over time as we develop the processes for our own team and the field.

     

    Responsibilities

    • Performs Inventory & Supplies duties such as repair & returns, orders & processes orders for regulated & deregulated items, tracks regulated & deregulated inventory, maintains appropriate inventory levels utilizing the mailbox and web tools (e.g., Inventory Use & Transfer Application, etc.), Plant Record Systems, SAP and other TDS applications as appropriate. Inventory responsibilities include: warehouse, vehicles, in process orders, repairs & delinquent shipments which includes the physical loading and unloading of all shipments. Establishes and maintains a tracking database, tracks delinquent shipments, tracks TDS projects, and maintains an accurate log of all purchase orders specific to Field Services. This includes working directly with Finance to maintain accurate and appropriate inventory levels.
    • Performs Plant Record Systems tasks such as distributes field tasks to appropriate collocates and co-folders, prepares initial Site Survey checklists and sends to dispatch folder. Follows up on installs and retrievals from assigned field tasks. Monitors FSA (Field Services Assistant) order queue and creates projects. Follows up on reports from SAP for open and closed projects.
    • Performs Trouble/Repair/Dispatch Systems tasks which includes act as Queue Administrator, runs weekly/monthly performance reports, sets tickets in progress, provides trouble/repair/dispatch ticket and service order information to Field Services Technicians (FSTs) and assigns duties to workforce based on manpower & customer demands.
    • Provides single point of contact for Vendors, Procurement and Finance groups & orders equipment using SAP and other methods.
    • Supports Field Services teams with miscellaneous duties such as scheduling meetings for team and with vendors, sending all approved invoices to Accounts Payable, scheduling of technicians for coverage areas and cuts, maintenance of dispatch folder, assigning and maintaining logs for test equipment and tools, ordering and canceling access keys, returning equipment, maintaining repair and vehicle logs, updating contact list and all other associated coordinated activities. Additional duties include documenting and tracking all manual bills in assigned territory as well as maintaining records/tracking system including purchase orders, inventory control, vehicle tracking; maintaining office supplies & shipping out items to be repaired; maintaining vacation schedule and FST calendar in assigned territory.

    Qualifications

    Required Qualifications:

    • 2 + years administrative support with internal and external customer experience OR current or prior military service with honorable discharge.
    • Must have and maintain a valid driver's license

    Other Qualifications:

    • Associate degree or higher a plus
    • Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time
    • Knowledge of Microsoft Office Suite products; preferably to include Access Database
    • Understanding of telecommunications industry
    • Understanding of telecommunication products and services
    • Ability to adapt to rapid changes
    • Excellent interpersonal communication skills (e.g., verbal, written, listening)
    • Problem solving skills (e.g., customer complaints, troubleshooting)
    • Multi-task management skills
    • PC computer skills
    • Time management skills

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