The Commercial Billing Specialist requires a fully versed incumbent in all Products, Services & related process for the Commercial Billing Team.
As the primary entry point of all customer information into SABRE, and other various billing systems, Commercial Billing Specialists:
Apply technical knowledge of products and systems to enter ILEC, CLEC, and Out of Territory commercial orders into SABRE, and other various billing systems. This activity would include, but is not limited to, interpreting and verifying that all product and billing requirements as well as TSAs, Addendums, and Amendments, are met on the incoming order and reflected correctly in the applicable systems.
Understand and apply order entry rules and product sets and work with Order Coordination and Commercial Sales teams to make corrections.
Manage all Commercial Billing Only order activity between Commercial Sales and enter into the applicable systems, COBRA and SABRE.
Manage multiple orders, tasks and follow up work that is time sensitive. Take necessary actions to update the billing system to ensure timely delivery and/or billing of services to customers. This includes but not limited to capturing order detail from SFA, RNW, COBRA, and MetaSolv.
Make outgoing calls or email as necessary for order placement or to communicate proactively with internal customers.