• Supervisor - Outside Residential Sales

    Job Locations US-ID-Coeur d’ Alene | US-WA-Spokane
    TDS Telecom
  • Overview

    Fiber Alliance Banner for VikingThe Supervisor-Outside Residential Sales is responsible for growing TDS Broadband revenues by acquiring new residential customers, selling new products to our existing residential customers, and coaching a team of sales representatives to meet their established goals and objectives.  Specific responsibilities include, but are not limited to, cold calling to identify leads and generate sales, setting appointments with potential customers to educate them on the features and benefits of TDS voice, data, and video products and determine appropriate solutions to fit their needs through a consultative sales approach.


    The role will coach and develop a team of Direct Sales to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure we are aligned with TDS’ Star Qualities.  The individual will direct, supervise, train and evaluate the performance of staff members and are responsible for the day-to-day application of organizational policies and procedures.


    • Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
    • Manage customer accounts from the initial sale through installation process.  Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
    • process.
    • Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales
    • Writing and submitting accurate and timely orders that abide by the established sales process.
    • Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
    • Meet with local satellite distributors and apartment owners to roll out TDS/Broadband referral program.
    • Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations.  This includes conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.


    Required Qualifications:

    • Associate’s degree or higher OR 2+ years professional work experience.
    • 2+ years outside sales and/or sales coach experience;
    • 1+ year supervisory or sales management experience.
    • Must have and maintain a valid driver’s license and willing and able to travel based on the needs of the business

    Other Qualifications:

    • Understanding of the telecommunication industry, including products and services.
    • Track record of success in residential sales.
    • Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
    • Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
    • Computer literacy (i.e., Excel, Word, email, Internet).
    • Ability to meet and exceed regular quota requirements.

    #TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit

    TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit


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