Applies technical knowledge of products and systems to enter ILEC & CLEC commercial orders into order entry system with limited information received from Sales. This activity would include but is not limited to interpreting and verifying that all product and network requirements are met on the incoming order and it is reflected correctly in the applicable systems. Also, additional activities would include but are not limited to selecting provisioning plans by verifying all products and network requirements are met, task generation for all departments within #TDS, TN assignment, assigning a variety of products and circuits, problem solving and troubleshooting with other carriers and departments within TDS. Need to understand and apply product guideline rules and product sets and work with Sales team, Customers or Carriers to make corrections. Responsible for accurate and timely order generation.
Manage multiple orders, tasks and follow up work that is time sensitive and take necessary actions to update the order entry system to ensure timely delivery of services to customers.
Work closely with Sales and Customer Service to understand the needs of the customer and ensure that the order contains all requirements to be provision service to the customer as requested.
Process orders into SMS800 and Carrier systems for toll free service ordering and activation. Troubleshoot service problems with 800 services.