• Team Lead - Outside Residential Sales Representatives

    Job Locations US-NM-Alamogordo
    TDS Cable Operations
  • Overview

    The Outside Residential Sales Representative Team Lead (2BE) is responsible for increasing revenues in select TDS cable operations. They will assist Direct Sales leadership with the mentorship and coaching of the Direct Sales Representatives (DSRs) to meet and/or exceed their monthly sales and revenue targets, and grow the customer base. The individual will assist in providing direction, day to day supervision, and hands-on training of staff members.. This position will be responsible for an individual monthly sales quota in conjunction with providing direction to other sales representatives.


    • Maintain a personal monthly sales quota. Participate in community events with their team to promote and sell the company’s products and services and help with the set up and clean-up of events.
    • Help hire and train new employees. Assist new hires during the on-boarding process as well as provide ‘best practice’ coaching for the DSRs on a regular basis. Assist with providing direction on roles and responsibilities, as well as company policies and procedures. Respond to DSR inquiries and provide guidance both in the field and in the office when challenges are encountered or arise.
    • Submit daily/weekly reports to the Supervisor. Discuss the results of each DSR with the Supervisor and provide feedback on performance.
    • Manage cancels and work with account representatives and sales administration on any details preventing a sale from being entered.
    • Assist Supervisor with DSR issues surrounding operational processes.
    • Maintain technical knowledge and interpersonal skills necessary to achieve success in position; other duties and responsibilities as assigned.


    Required Qualifications:

    • Associate degree or higher OR 2+ years professional work experience.
    • 1+ years outside sales experience.
    • 6+ months experience mentoring/coaching within sales.

    Other Qualifications:

    • Understanding of the cable industry, including products and services.
    • Coaching and mentoring experience.
    • Track record of success in sales.
    • Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
    • Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
    • Computer literacy (i.e., Excel, Word, email, Internet). · Ability to meet and exceed regular quota requirements.

    TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

    TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000®company. Founded in 1969, TDS Inc. employs 9,600 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. In 2018, TDS Inc. was named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.


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