• Account Manager ($1,000 Sign-on Bonus!)

    Job Locations US-WI-Appleton
    ID
    2019-13605
    Company
    TDS Telecom
  • Overview

    If you enjoy evaluating cutting edge technology to help customers understand complex technical solutions and have an interest in working for an established, industry-leading telecommunications company, join the TDS team!

     

    The Account Manager (AM) is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a specific geography, assigned territory or named account base. The AM’s job and primary responsibility is to grow TDS revenues, increase product penetration and improve overall profitability.  This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP and Ethernet applications within their assigned territory

     

    The AM also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster revenue growth for an assigned account list. Working in concert with the manager, the AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business.

     

    The AM proactively contacts their customer base to assess customer loyalty and sales opportunities.  The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

     

    TDS Telecom, headquartered in Madison, Wis., employs more than 2,800 people and is a wholly owned subsidiary of Telephone and Data Systems, Inc. In 2018, TDS was recognized in Forbes list of America's Best Employers for Diversity. The TDS family of companies, which includes TDS Telecom, is listed at 190 out of 250 top employers in the U.S.

    Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company, provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to more than six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems, Inc. employs more than 9,900 people. Visit tdsinc.com.

    Responsibilities

    • Manage existing account base. Meet or exceed the sales and revenue growth goals for services and business systems. Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities. Serve as the resource for sales negotiation with existing accounts. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision. Actively manage the existing base to ensure we retain and grow these account in the future. Provide education on the industry, technology and TDS products and services.
    • Monitor contract expiration dates and take a proactive role in contract renewals including responding to RFPs. For win-back orders contact customers with the early termination charges and answer any questions. Manage the retention of the customer base.
    • Take the lead role and manage customer relationship with named accounts. Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits, if needed. Maintain and update current book of business through the BSR program.
    • Pursue new sales by acquiring accounts, key customers and other opportunities at the direction of the sales manager. This includes win-backs and new accounts in adjacent approved territory. Identify targets, prospect, set appointment, conduct NAM, provide demo as needed, propose and close the business. With the appropriate approval work cooperatively with account managers to sell managedIP and business systems to their base of customers.
    • Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.
    • Develop an annual tactical customer growth and retention plan to meet the quarterly and annual goals. Craft and implement a personal action plan. Report activity and monitor progress on a weekly, monthly, quarterly and annual basis. Meet regularly with supervisor to review overall achievement of goals and address gaps.
    • Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts. Maintain relations with contacts and lead sources, which may include after hours events.
    • Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.

    Qualifications

    Required Qualifications:

    • 2+ years of customer service experience.
    • 2+ years of inside or outside sales experience.
    • Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

    Other Qualifications:

    • Telecommunications experience a plus.
    • Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.
    • Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
    • Well organized, good time management skills, ability to multi-task and close attention to detail
    • Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers
    • Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers
    • Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.
    • Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.
    • History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision
    • Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
    • Ability to work effectively with customers at “C” and other levels of management.
    • Confidence coupled with necessary empathy to quickly set any customer at ease.
    • Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.
    • Ability to work independently or interdependently based upon the circumstances.

     

    Benefits:

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

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