If you enjoy evaluating cutting edge technology to help customers understand complex technical solutions and have an interest in working for an established, industry-leading telecommunications company, join the TDS team!
The Account Manager (AM) is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a specific geography, assigned territory or named account base. The AM’s job and primary responsibility is to grow TDS revenues, increase product penetration and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP and Ethernet applications within their assigned territory
The AM also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster revenue growth for an assigned account list. Working in concert with the manager, the AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business.
The AM proactively contacts their customer base to assess customer loyalty and sales opportunities. The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.
TDS Telecom, headquartered in Madison, Wis., employs more than 2,800 people and is a wholly owned subsidiary of Telephone and Data Systems, Inc. In 2018, TDS was recognized in Forbes list of America's Best Employers for Diversity. The TDS family of companies, which includes TDS Telecom, is listed at 190 out of 250 top employers in the U.S.
Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company, provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to more than six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems, Inc. employs more than 9,900 people. Visit tdsinc.com.
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.