Are you a people person with a love for problem solving? If so, this may be the right fit for you!!
TDS Telecom is currently hiring for a Business Support Advisor to join their team in Middleton, WI!
The Business Support Advisor is a key contributor in TDS’ overall strategy to grow, delight, and retain our small business customers. This position schedules and coordinates the implementation of all new products and features for our small business customers and is responsible for customer training and education to ensure successful use of services. The advisor reviews all initial billing statements against the contract for accuracy and ensures customer understanding.
This contact center position investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e. Sales, Commercial Billing Specialists, OCV, Product Management, and Tax Knowledge Center, etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes; OCV/OMC billing errors; pricing disputes; toll fraud; directory advertising concerns; bill reprints; and ETC disputes.
This role serves as a point of contact for schools, libraries, and rural health care customers (as well as USAC & SLD of the government) as they work through the funding process. The advisor ensures all the proper forms are filed in order to process reimbursement requests received on behalf of the customer and processes the requests in the form of a bill credit or a check request to the customer. The position works with Marketing, Accounting, and Finance to perform audits both quarterly and annually to ensure proper paperwork and funding is recorded.
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.