• Field Service Technician-Network

    Job Locations US-WA-La Center
    ID
    2018-13315
    Company
    TDS Telecom
  • Overview

     

    This position Installs, troubleshoots, repairs, and maintains telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems).  Performs work associated with splicing and maintaining outside plant facilities and equipment.  Installs, splices, repairs, and maintains aerial, buried, and/or underground fiber optic and copper cable.  Has knowledge of commonly used concepts, practices, and procedures within the field of telecommunications.

     

    Has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products.  Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks.  Exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.  Understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.  Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

     

    May be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions. 

    Responsibilities

    • Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.  Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).  Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.  Locates cable and fiber in response to customer requests and/or construction needs.  Pole climbing and operating construction equipment is required. Locates, identifies
      and marks company underground and buried facilities to prevent facilities from being damaged.  Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
    • Provides troubleshooting support techniques and corrections.  Responds to “trouble” dispatches.  
    • Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).  
    • Provides excellent customer service.  Proactively educates and sells TDS products and services to customers.  
    • Performs project management of the installation of systems and performs related functions as requested by supervisor.

    Qualifications

    Required Qualifications:

    • Associate degree with 2+ years basic technical telecommunications experience –OR- 4+ years technical experience with telecommunications products and/or services OR current or prior military service with honorable discharge.
    • 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
    • Must have and maintain a valid driver's license. Commercial Driver's License (CDL) may be required. 

    Other Qualifications:

    • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer

    Benefits:

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

     

    TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

    TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000®company. Founded in 1969, TDS Inc. employs 9,600 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. In 2018, TDS Inc. was named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

     

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