The Business Support Advisor is a key contributor in #TDS’ overall strategy to grow, delight, and retain our business customers. This contact center position investigates and resolves commercial billing concerns and inquiries and works with the customer and various interdepartmental groups, (i.e. Sales, Product Management, Legal, IT and Tax Knowledge Center, and etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, the following: tax exemption status changes, change of liability, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints.
This role is part of a team that is the primary point of contact for any commercial billing related projects or audits within TDS Wireline, Cable, and Bend billing and ordering systems. This position also supports order entry into multiple systems, working with sales, and other functional department services. The advisor position is a key resource for process and procedure adherence, and for making recommendations for improvements.