• SQL/Reporting Analyst

    Job Locations US-WI-Madison
    ID
    2018-13288
    Company
    TDS Telecom
  • Overview

    TDS is looking to add a detail-oriented SQL/Reporting Analyst to work with our Contact Center Reporting team in Madison, WI!

     

    The SQL/Reporting Analyst supports the Contact Center by providing maintenance and development of the reporting processes and applications utilized by TDS Telecom's Customer Contact Operations (CCO).  The SQL Developer Analyst works with management and end user community to develop a clear understanding of user information needs, prioritizes the user requests according to business impacts, and translates the user requirements into the appropriate report programs. 

     

    TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

     

    TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,600 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. In 2018, TDS Inc. was named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

     

    Benefits:

     

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

    Responsibilities

    • Maintains and expands upon current contact center reporting systems/applications. Develops new reporting applications with focus on providing actionable data.
    • Troubleshoots issues with existing contact center reporting systems/applications, provides root cause analysis, and recommends and implements enhancements to reduce frequency of ongoing errors.
    • Ensures reporting accuracy through full scope QA testing.
      Communicates and follows up with customers to develop requirements and ensure information requests meet or exceed business needs. Works proactively to uncover and identify management reporting needs with each request.
    • Effectively leads the translation of business requirements into specific management reporting and information deliverables to meet customer expectations.
    • Maintains a basic level understanding of the internal TDS databases relationships.
    • Demonstrates system knowledge appropriate for the business units

    Qualifications

    Required Qualifications:

    • Associate’s degree or higher OR 2+ years professional work experience.
    • 2+ years experience in the area of Relational Database Reporting Languages such as: SQL, PSQL, or TSQL.
    • 1+ year OO experience or .NET

    Other Qualifications:

    • Experience with MS Office Suite, including MS Access.
    • Experience with data visualization software, such as Tableau.
    • Experience working in an Object Oriented Programming language.
    • Ability to plan and organize multiple tasks and learn rapidly in a new environment.
    • A working knowledge of SQL concepts such as stored procedures, CTEs, DDL, and DML.
    • Excellent PC skills, good understanding of networking and database connectivity.
    • Ability to work in a fast paced, high-energy environment with minimal supervision.
    • Ability to adapt communication styles to meet the needs of all internal customers.
    • Well-developed conceptual thinking skills including good intuition and the ability to make educated decisions based on user needs.

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