Are you up looking for the challenge and excitement of meaningful work with a growing and expanding organization? Then talk to us at TDS. Our services empower customers to communicate more effectively every day.
TDS Telecom, headquartered in Madison, Wis., employs more than 2,800 people and is a wholly owned subsidiary of Telephone and Data Systems, Inc. In 2018, TDS was recognized in Forbes list of America's Best Employers for Diversity. The TDS family of companies, which includes TDS Telecom, is listed at 190 out of 250 top employers in the U.S.
The NOC Technician I/II/III/Sr NOC Tech position may be used for various functions within the Network Operations Support (NOC) area and is responsible for shift operations of the NOC. This center provides network management services across the voice, video, and data network of TDS Telecom and other organizations as required 7/24/365. Other users of the NOC include the Customer Contact Centers, Carrier Service Center, Network Implementation and Optimization, Advanced Technical Support, Field Services, and to a lesser extent all TDS Telecom departments.
The NOC recognizes, acknowledges, fixes, documents, and clears trouble ticket conditions. Dispatches appropriate field personnel or level 2 support resources to assist in trouble resolution when required.
Provides support through troubleshooting alerts in the TDS network, works with carriers and works closely with Field Service Technicians to resolve troubles and provides 1st level support for Advanced Technical Support teams and Field Services in a quality-oriented, professional manner that would aid and facilitate the teams in exceeding customer expectations.
Position Shift: four (4) 10-hour days, Wednesday - Saturday working 1 p.m. - 11:30 p.m. pacific time (PT)
**Please note: We can hire this position as a NOC Technician I, NOC Technician II, NOC Technician III or Sr NOC Technician. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**
Responsibilities of a NOC II Tech:
Responsibilities of a NOC III Tech:
Responsibilities of a Sr NOC Tech:
NOC I Tech
NOC II Tech
NOC III Tech
SR NOC Tech
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.