• Consumer Retail Sales Representative ($1,000 Sign On Bonus!)

    Job Locations US-UT-St George
    ID
    2018-12767
    Company
    TDS Cable Operations
  • Overview

    The Consumer Sales Representative-Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office.

     

    This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts.

     

    In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

    Responsibilities

    • Deliver Sales Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV and Internet Content Product Offerings.
    • Moves/Adds/Changes/Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
    • Cash Management Procedures – Consumer Sales Representative-Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
    • Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
    • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.

    Qualifications

    Required Qualifications:

    • 6+ months experience in a sales role -OR- Current or prior military service with honorable discharge.
    • 2+ years’ experience using a PC with various software packages
    • Must follow the TDS attendance guidelines to meet our customers’ needs.
    • Must have and maintain a valid driver’s license.

    Benefits:

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

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