TDS Telecom has a fantastic opportunity for a Sr. Business Intelligence Analyst (Internal Job Title: Sr. / Associate Manager - Network Operations Support) to join our Network Operations team in our Madison, WI office!
This position provides functional system support, creates operational tools, and develops reporting and analysis for all areas of the Network Operations organization (CLEC, ILEC, and Cable). This includes but is not limited to the following teams: Customer Repair, Field Services, Dispatch, Advanced Technical Services, Service Activation, Deployment, Provisioning and Assignment, Translations, and Circuit Design.
Provides day-to-day support of functional systems owned by Network Operations such as UTS, Metasolv, DSM, as well as home grown tools used by the Network Operations teams. This position is responsible to develop new tools to support operational initiatives. Works collaboratively with internal customers to gather requirements and build solutions to meet internal customer needs.
Develops reporting and analysis of data housed within systems to target opportunities for controlling costs, growing revenue, and driving operational efficiencies across all NO teams. Provides data and analysis to cross functional teams to support improvements of products and services and implementation of new products and services delivered to customers,
Takes a leadership role in cross functional teams including PAC/ORC projects to ensure back end systems are appropriately enhanced for business and process changes. Develops standards, processes and procedures, and training for system and tool enhancements. Leads projects to research and implement best practices and tools for data mining and analysis. Mentors team members and performs technical reviews of peer projects.
Support of systems and tools used functionally by the Network Operations Teams.
Develop and enhance operational tools for customers within and outside the department.
Develop/determine reporting needs related to the TDS network, resource efficiency, and/or other analysis. This may include report creation via Crystal Enterprise, Python, SQL, or other data analysis technologies depending on the needs.
Keeps current with changes in the telephone industry and ongoing initiatives in other TDS functional units.
Sr. Administrator - Network Operations Support
Assocate Manager - Network Operations Support
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.