• TELECOM TECHNICIAN (NETWORK)

    Job Locations US-GA-Blue Ridge
    ID
    2018-12707
    Company
    TDS Telecom
  • Overview

    TDS Telecom is currently hiring a Field Service Technician - Network to join our team in Blue Ridge, GA.

     

    The Field Services Technician - Network installs, troubleshoots, repairs, and maintains telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, VOIP, IPTV, high speed data – DSL, PON, Ethernet, and/or other business systems). In addition, they perform work associated with splicing and maintaining outside plant facilities and equipment. You will also be responsible for installs, splices, repairs, and maintains aerial, buried, and/or underground fiber optic and copper cable. You will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.


    As a Field Service Technician, you will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. Individuals in this roll will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Individuals will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.


    May be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

    Responsibilities

    • Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
    • Provides troubleshooting support techniques and corrections. Responds to 'trouble' dispatches.
    • Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
    • Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
    • Performs project management of the installation of systems and performs related functions as requested by supervisor.

    Qualifications

    Required Qualifications

    • Associate degree (or higher) with 2+ years basic technical telecommunications experience -OR- 4+ years technical experience with telecommunications products and/or services.
    • 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair or switch training.
    • Must have and maintain a valid driver's license.

    Other Qualifications

    • Requires an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
    • Experience with VoIP installation and repair is desired.
    • Experience with IPTV installation and repair is desired.
    • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
    • Ability to work and make decisions independently with little or no supervision.
    • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.

     

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