• Supervisor - Outside Residential Sales

    Job Locations US-NM-Carlsbad | US-NM-Hobbs | US-NM-Lovington
    ID
    2018-12684
    Company
    TDS Cable Operations
  • Overview

    The Supervisor-Direct Sales is responsible for growing #TDS Broadband revenues by acquiring new residential customers, selling new products to our existing residential customers, and coaching a team of sales representatives to meet their established goals and objectives.  Specific responsibilities include, but are not limited to, cold calling to identify leads and generate sales, setting appointments with potential customers to educate them on the features and benefits of TDS voice, data, and video products and determine appropriate solutions to fit their needs through a consultative sales approach.

     

    The role will coach and develop a team of Direct Sales to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure we are aligned with TDS’ Star Qualities.  The individual will direct, supervise, train and evaluate the performance of staff members and are responsible for the day-to-day application of organizational policies and procedures.

    Responsibilities

    • Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations.  This includes conducting quarterly and annual performance reviews, providing day-to-day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
    • Meet with local satellite distributors and apartment owners to roll out TDS/Broadband referral program.
    • Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
    • Writing and submitting accurate and timely orders that abide by the established sales process
    • Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process.
    • Manage customer accounts from the initial sale through installation process.  Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
    • Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
    • Maintain technical knowledge and interpersonal skills necessary to achieve success in position. 
    • Other duties and responsibilities as assigned.

    Qualifications

    Required Qualifications:

    • Associate’s degree or higher OR 2+ years professional work experience.
    • 2+ years outside sales experience.
    • 1+ year supervisory or sales management experience.
    • Must have and maintain a valid driver’s license and willing and able to travel based on the needs of the business

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