• Sales Associate ($750 Sign-on Bonus)

    Job Locations US-OR-Prineville
    ID
    2018-12675
    Company
    BendBroadband
  • Overview

    The Sales Associate is a cross-trained and multi-skilled agent capable of handling escalated Retention, Sales, and Customer Care & Service calls. The Sales Associate’s primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect their service, or are at risk of leaving BendBroadband/TDS, due to service failures, competitive offers and billing issues.

     

    The Sales Associate must continually demonstrate strong sales skills in the areas of negotiation, save techniques, and interpersonal communication & problem solving skills, which will maintain long term customer relations with the existing customer base while reducing churn and increasing revenue.

     

    Sales Associates will research complex issues to identify root cause and work with their leadership so long term solutions to process and/or service failure points are continuously implemented. This person is instrumental in identifying, and sharing feedback on, competitive activity and customer feedback within each market.

     

    Benefits:

    As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

    Responsibilities

    • Answers escalated calls transferred, or routed to the to the call queue, for Retention, disconnect and downgrade call types.  Uses save techniques that involve negotiation & interpersonal communication skills, in order to prevent customer churn.  Is responsible for caring for all of the customer’s needs, including doing what it takes to resolve recurring issues, and reselling them on the benefits of having TDS Broadband service
    • Makes outbound calls to customers that have called or emailed requesting disconnect of service.  Responsible for identifying the root cause for customer requests and works with the customer to resolve all issues and concerns, maintaining the Company’s existing customer base
    • Research complex issues to identify root cause and work with leadership so long term solutions to process and/or service failure points are continuously implemented
    • Identify and share feedback on competitive activity and customer feedback within each market

    Qualifications

    Required Qualifications:

    • 6+ months in a sales role OR current or prior military service with honorable discharge
    • 1+ year experience using a PC with various software packages
    • Must follow the TDS Broadband attendance guidelines to meet our customers’ needs

    Other Qualifications:

    • Ability to meet or exceed goals.
    • Demonstrate strong customer service, sales, and closing skills in reselling the service to customers who are requesting to disconnect their service
    • Excellent interpersonal communication skills (i.e., verbal, written, listening).
    • Possess a strong sense of customer focus
    • Must possess strong decision making and problem solving skills
    • Ability to handle a high volume of phone calls in a structured, contact center environment
    • Experience working with escalated customer issues and problem resolution 

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