Job Locations US-WI-Madison
    TDS Telecom
  • Overview

    TDS Telecom (TDS) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a Fortune 1000 company.  TDS Telecom, headquartered in Madison, WI, operates OneNeck IT Solutions LLC and BendBroadband.  Combined, the company employs 3,300 people.


    Our dynamic 230+ person IS Team is seeking a seasoned Sr. Analyst - IT Business to join our dynamic team!


    The Sr. Analyst – IT Business position has responsibility to manage the uniform definition of Business Process Architecture (BPA) elements.  This position is accountable for the consistency, quality, and availability of TDS TELECOM's business processes within an integrated software systems environment.  This role is integral to the organization’s ability to produce process improvements through system transformation, process re-engineering and the automation of manual processes. 


    This position requires strong collaborative skills and the ability to work with cross functional and technical teams to depict/model the major TDS TELECOM operations, processes, encompassing architectures, workflows, and events.  So that, projects can deliver effective end-to-end solutions, while achieving business goals, process alignment, and value.


    • Develop and maintain a common BPA (Business Process Architecture) leveraging industry established frameworks such as the Business Process Frameworx/eTOM.  Describe and model detailed Level 0-5 processes, used to influence strategy, projects, business process optimization, adaptive IT systems, and determine gaps between business needs and IT.  Activities involved in the development of a BPA include: the creation of a big picture view of the organization and its context, establishing a common vocabulary across TDS Telecom, the creation and maintenance of a single business process landscape with its associated dependencies, such as related applications and data. 
    • Define technical standards and guidelines governing when and how to use the BPA.  Work with other analysts, architects and designers to drive reuse of BPA components, with the goal of moving from a functionally siloed organization to one that is end-to-end process oriented.     
    • Work with integration interface stakeholders, including process owners, business and systems analysts, application designers and database administrators, to define the structure for integration.  Ensure that business process requirements such as currency, availability, response times and transactional volumes are understood and documented.
    • Represent Telecom by working with vendors to understand, influence and drive technology improvements in vendor package application software capabilities related to service oriented architectures (SOA) and application programming interfaces (API) consistent with the, eTOM definitions and other standards.
    • Review interface project deliverables to ensure business process quality and traceability of requirements, and for adherence to all business process quality management standards.  Ensure that the interface designs incorporate business process usage standards, such as use of elements of the established BPA.
    • Resolve any cross-application or cross-release business process issues that may surface in implementing integration projects.
    • Ensure record retention standards related to data elements defined in the BPA are adhered to according to company policies.


    Required Qualifications

    • Bachelor's degree (or higher) –OR- 4+ years professional work experience.
    • 5+ years of systems development, business analysis, or business process administration experience including at least 3 years of business process administration and/or modeling in a complex process environment.


    Other Qualificaitons

    • Experience performing most of the essential duties of this position in some capacity in a direct or related role.
    • Strong written and oral communications skills, including the ability to communicate at very senior levels within the business organization.
    • Experience modeling complex business processes and translating them into understandable IT constructs.
    • Strong ability to develop, document, and communicate architectural models, viewpoints, and perspectives in tools such as Visio Enterprise Architect.
    • Strong critical thinking skills, including the ability to abstract and see patterns, and the ability to generate and evaluate multiple alternatives as a part of complex decision-making.
    • Strong technical experience, process analysis and design experience, and creative skills.  Solid working knowledge of process modeling, integration brokers, Tibco and application integration.



    As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please clickhere.


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