The Sales Associate is a cross-trained and multi-skilled agent capable of handling escalated Retention, Sales, and Customer Care & Service calls. The Sales Associate’s primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect their service, or are at risk of leaving TDS, due to service failures, competitive offers and billing issues.
The Sales Associate must continually demonstrate strong sales skills in the areas of negotiation, save techniques, and interpersonal communication & problem solving skills, which will maintain long term customer relations with the existing customer base while reducing churn and increasing revenue.
Sales Associates will research complex issues to identify root cause and work with their leadership so long term solutions to process and/or service failure points are continuously implemented. This person is instrumental in identifying, and sharing feedback on, competitive activity and customer feedback within each market.