TDS Telecom has a fantastic opportunity for a Business Intelligence Analyst to join our Network Operations team in our Madison, WI office!
This position provides functional system support, creates operational tools, and develops reporting and analysis for all areas of the Network Operations organization (CLEC, ILEC, and Cable). This includes but is not limited to the following teams: Customer Repair, Field Services, Dispatch, Advanced Technical Services, Service Activation, Deployment, Provisioning and Assignment, Translations, and Circuit Design.
Provides day-to-day support of functional systems owned by Network Operations such as UTS, Metasolv, DSM, as well as home grown tools used by the Network Operations teams. This position is responsible to develop new tools to support operational initiatives. Works collaboratively with internal customers to gather requirements and build solutions to meet internal customer needs.
Develops reporting and analysis of data housed within systems to target opportunities for controlling costs, growing revenue, and driving operational efficiencies across all NO teams. Provides data and analysis to cross functional teams to support improvements of products and services and implementation of new products and services delivered to customers.
Support of systems and tools used functionally by the Network Operations Teams.
Develop and enhance operational tools for customers within and outside the department.
Develop/determine reporting needs related to the TDS network, resource efficiency, and/or other analysis. This may include report creation via Crystal Enterprise, Python, SQL, or other data analysis technologies depending on the needs.
Keeps current with changes in the telephone industry and ongoing initiatives in other TDS functional units.