If you are a highly motivated, sales minded individual with an interest in working for an established and industry-leading telecommunications company, join the TDS team, voted one of 2017 Best Places to Work by Madison Magazine!
We are looking for an experienced Business Account Manager to sell and maintain our telecommunications solutions and technology offerings to our commercial customers, including our ManagedIP Hosted VOIP solution in our Madison, WI and surrounding markets.
The Account Manager (AM) is responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) that is tied to our agent partners account base. The AM’s primary responsibility is to grow TDS existing customer revenues, increase product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions within their assigned book of business.
The AM also manages moves, adds, changes, and deletions (MACD) to existing customer/agent accounts, renews existing/agent business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster revenue growth for an assigned account list. Working in concert with the manager, the AM crafts a specific sales plan that will chart a course for meeting revenue objectives for their book of business.
The AM will be required to manage the customer’s and agent’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. They will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).
The AM proactively contacts their customer base and agents to assess customer loyalty and sales opportunities. The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.
TDS Telecom (TDS) is a wholly owned subsidiary of Telephone and Data Systems, Inc. , a Fortune 1000 company. TDS Telecom, headquartered in Madison, WI, operates OneNeck IT Solutions LLC and TDS Baja Broadband LLC. Combined, the company employs 3,100 people.
As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.