TDS Telecom is currently hiring a Field Service Technician - Network to join our team in Leakesville, MS
The Field Services Technician - Network installs, troubleshoots, repairs, and maintains telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, VOIP, IPTV, high speed data – DSL, PON, Ethernet, and/or other business systems). In addition, they perform work associated with splicing and maintaining outside plant facilities and equipment. You will also be responsible for installs, splices, repairs, and maintains aerial, buried, and/or underground fiber optic and copper cable. You will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.
As a Field Service Technician, you will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. Individuals in this roll will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. Individuals will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.
May be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.