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FINANCIAL SERVICES ADVISOR

FINANCIAL SERVICES ADVISOR

ID 
2017-11902
Job Locations 
US
Company 
TDS Telecom

More information about this job

Overview

TDS Telecom is looking to add a customer service-focused individual to our financial services team as a Advisor! Choose to work out of one of our many offices or work remote (aka work from home!).

 

The Financial Services Advisor works in a call center environment taking inbound calls from residential and business customers to resolve billing questions and collect outstanding receivables on accounts that are in a past-due status. This position will also work on an outbound dialer system as needed based on call volumes.

 

The main goals of the Financial Service Advisor are to take Credit Card/Check payments over the phone and to help customers come up with solution to pay their account current (Example: Deferred Payment Agreement (DPA), Epay, etc)

 

Shift: 9am-5:30pm CST

Responsibilities

  • Take incoming calls in call-center environment from customers to get accounts paid current, make payment arrangements such as DPAs, and take payments.  Make outbound calls to customers with pending disconnections.
  • Research customer issues where required and follow up with customer as quickly as possible to resolve problems.

Qualifications

Required Qualifications:

  • 1+ years Customer Service experience
  • 1+ years’ experience using MS Office Applications (Word, Excel, Access etc)
  • Must follow the TDS attendance guidelines to meet our customer’s needs

Other Qualifications:

  • Associate degree in related field is highly desirable
  • Understanding of the telecommunication industry
  • Understanding of telecommunication products and services
  • Excellent interpersonal communication skills (i.e., verbal, written, listening)
  • Time management skills
  • Problem solving skills (i.e. irate customers)
  • Multi-task management skills
  • Negotiation skills
  • Excellent customer service skills both written and over the telephone
  • Full understanding of TDS call center processes and procedures
  • Fully competent in multiple computer applications
  • Full understanding and application of Deferred Payment Arrangement (DPA) rules and set-up
  • Ability to key 45 + WPM
  • Ability to produce both quality and large quantity of work (department consistently has a very high volume of work to process)
  • Ability to creatively solve problems with a positive, can-do attitude.
  • Proven history of working with diverse groups of people to accomplish goals and objectives
  • Outstanding interpersonal, organizational and communication skills.