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CISCO UC/COLLABORATION SOLUTIONS ARCHITECT

CISCO UC/COLLABORATION SOLUTIONS ARCHITECT

ID 
2017-11896
Job Locations 
US-CO-Denver
Company 
OneNeck IT Solutions

More information about this job

Overview

OneNeck IT Solutions is seeking a highly technical and operational expertise in Cisco UC to be located in our Denver,CO office:

  • VOIP and Video 
  • Contact Center (CCX and/or CCE) including knowledge of IVR scripting
  • Spark/hosted UC
  • Conferencing (webex)
  • Current CCIE Voice is highly desired

The Solutions Architect (SA) is the primary presales technical resource for the field sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. This includes being able to articulate technology and product positioning to both business and technical users, being able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process, and being able to establish and maintain strong relationships throughout the sales cycle.

 

The SA supports the sales force in attaining their stated revenue objectives by providing presales technical assistance for infrastructure, network and transport requirements. The SA provides detailed network design, engineering recommendations and network consulting for the opportunities that are identified by the field sales force.

 

In conjunction with the sales professional, this position is responsible for assisting with network discovery of the customer's current internetworking and computing architecture, providing network design, consulting and integration of approved data hardware and connectivity into the existing customer environment as a potential solution and technical sales support for proposal development and presentations. The SA serves as the Subject Matter Expert (SME) to the sales teams for infrastructure, network and transport requirements.  Further, the SA is an available resource to our customers by transferring knowledge to allow them to be better consumers.

 

OneNeck® IT Solutions specializes in hybrid IT solutions, including the engineering and management of IT infrastructure, enterprise cloud and hosting solutions on ReliaCloud®, managed services, ERP application management, professional services and IT hardware. OneNeck has top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck is a wholly owned subsidiary of Telephone and Data Systems [NYSE: TDS], a Fortune 1000® company whose business units also include TDS Telecommunications Corp., U.S. Cellular and TDS Broadband Service. OneNeck employs nearly 550 people throughout the United States. Visit oneneck.com.

Responsibilities

Sales support:

  • The SA leads technical aspects of the sales process, supporting the sales team on-site surveys, technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on TDS service offerings which include evaluations, presentations and proposals to take place on conference calls and/or site visits. Also conducts on site tour/demonstrations.
  • The SA helps to formulate, define and execute sales strategy with the account team, understanding customer business drivers and technical drivers.
  • The SA will help to build and maintain relationships with prospects and existing customers.
  • Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
  • Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
  • Utilizing supervisory, consulting, sales, presentation and analytical tools to create creative solutions, configurations and demos for HMS customers and prospects.
  • Traveling occasionally to meet with prospects, clients or present/attend at industry trade shows. Be able to present in larger forums.

Engineering:

  • The SA will design and engineer solutions based on customer requirements, provide a design document or diagram as necessary and present solutions to the prospect or customer.
  • The SA will participate with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the service delivery department.
  • The SA will work closely with internal departments such as Network Architecture, Network Engineering, Product Management and Product Development teams and Procurement.
  • Plan and modify product configurations to meet customer needs.

Post sales support and implementation:

  • The SA will actively participate in post-sales activities such as customer network planning, customer training and continually updating customers on new service offerings and pricing.

Technical development:

  • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
  • Maintains technical expertise by meeting with OEMs and vendors to evaluate product and service offerings.

Training:

  • The SA is additionally responsible for developing and presenting technical sales training for the account teams.

Qualifications

Required Qualifications:

  • Bachelor’s degree or 4+ years professional work experience.
  • 7+ years of hands-on experience in IT.
  • 2+ years of experience interfacing with customers and providing technical solutions.
  • Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
  • Travel required per business need.

 

Other Qualifications:

  • Consultative selling or solution-based sales in a technical field.
  • 5 to 10 years of experience as a Solutions Engineer, Managed Hosting Support engineer (managed hosting, Cloud, virtualization), or related operational engineering role.
  • Strong understanding of virtualization technologies, specifically VMware.
  • VMware Certified Professional (VCP) a plus but not a requirement.
  • Strong understanding of storage technologies including block level (SAN) and file level (NAS) systems.
  • Preferred vendor product knowledge: Cisco, EMC, VMWare, HP
  • Working knowledge of data center infrastructure including power and cooling systems.
  • Familiarity with the Uptime Institute tiering standards a plus
  • Understanding of network based systems and appliances such as firewalls, routers, switches, and load balancers.
  • CCNA or CCDA a plus but not required.
  • Working knowledge of both Windows and Linux operating systems.
  • Ability to interface effectively with customers and internal departments such as engineering and operations at the technical level to deliver a solution that serves the customer’s needs.
  • Ability to gather relevant facts and develop and successfully pursue a business case including revenue opportunities, network diagrams and capital requirements.
  • Ability to communicate directly to technical teams and provide network architecture layout based on solutions' performance needs.
  • Strong project management skills including the ability to lead project teams.
  • Strong computer skills including Microsoft Office (Excel, Word, Power Point, Project Manager, and Visio)
  • Excellent communication skills (written & oral presentation).
  • Ability to travel as necessary to support business.
  • Possible travel of 25-30% required.

 

Benefits:

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.