The Customer Account Services Team in Billing Operations is looking for an energetic person with a strong commitment to customer service. The Senior Analyst - Customer Account Services supports multiple business segments and works with multiple types of billing and billing systems which include TDS Telecom wholesale carrier access services, Zolo Media local advertising placement and OneNeck hosted, managed, data center services.
Related duties include writing correspondence, negotiation, data analysis, and research.
Customer Account Services is the single point of contact for customers in the business segments it supports. The Customer Account Services Team is responsible for providing excellent customer services to its internal and external customers and ensuring collection of revenue. The team also supports projects which impact billing such as acquisitions, new products which require cross functional teams to implement, billing system enhancements and migrations, and other business initiatives.
This position interfaces on a regular basis with personnel from multiple levels of Sales, Operations, Production, Legal, Tax, and Accounting.
The Senior Analyst-Customer Account Services is responsible for customer account level services responsibilities as listed below: