Returning Candidate?

Configuration Analyst (Oracle Service Cloud)

Configuration Analyst (Oracle Service Cloud)

Job Locations 
TDS Telecom

More information about this job


TDS Telecommunications Corp. (TDS®), a wholly owned subsidiary of Telephone and Data Systems, Inc., is the seventh largest local exchange telephone company in the U.S and a growing force in the cable industry. TDS provides 1.2 million connections to high-speed Internet, phone, and TV entertainment services in more than 150 rural, suburban, and metropolitan communities. For residential customers, TDS deploys 1Gig Internet access, IPTV service, cable TV options, and traditional wireline services. The company offers businesses advanced solutions, including: VoIP (managedIP Hosted voice), high-speed Internet fiber optics, data networking, and hosted-managed services.


The Configuration Analyst position is responsible for supporting and enhancing the Oracle Service Cloud (aka - RightNow Web).  The scope of work includes administration.  Support, small system enhancements to participating on major system projects.  Periodic mentoring, feedback, and supervision are provided by senior technical staff and management.


Applications may include custom developed software, commercial packaged software, or open-source software. Software may consist of on premise applications, cloud-based software and services, hybrid configurations, integration tools, or business workflow tools.


  • Develops, tests, and fixes defects in application software from overall application designs prepared by senior staff under the general direction of a Senior Software Engineer or higher.
  • Designs and configures business processes and workflows inside the Oracle service cloud application software under the general direction of a Senior Software Engineer or higher.
  • Creates work estimates (effort and duration) of work assignments for inclusion into project plans under the general direction of a Senior Software Engineer or higher.
  • Resolves routine technical problems with systems under the general direction of a Senior Software Engineer or higher.
  • Maintains working knowledge on the systems and tools within the scope of the team's responsibility.  Maintains working-level knowledge of software development best practices, tools, and methodologies.
  • Actively participates in quality and continuous improvement initiatives within the scope of the team's responsibility.


Required Qualifications

  • Associate degree (or higher) –OR- 2+ years professional work experience.

Other Qualifications

  • Knowledge of problem solving techniques and tools.
  • Expertise with relational database structures and reporting.
  • Development experience with C# programming language.
  • CRM development/administration experience, ie: Oracle Service Cloud (aka - RightNow Web), Microsoft Dynamics, Sales Force, or Sugar CRM.
  • Knowledge of software development methodologies, practices, and tools.
  • Knowledge of project management methodologies, practices, and tools.
  • Knowledge of software testing practices and tools.
  • Ability to work nights and weekends as needed for system implementations and resolving system problems.
  • Knowledge of business analysis practices and business process modeling.



As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.