We are looking for a Analyst-Customer Account Services (CAS) to work in our Billing Operations team! This position works with multiple types of billing and billing systems as assigned which support multiple business segments within TDS Telecom.
The Analyst-Customer Account Services is responsible for customer-level account services responsibilities as listed below:
Proactively manage accounts receivables for assigned accounts.
Manage non-complex billing disputes and investigations with customers; escalate as needed
Handle inquiries and correspondence from non-complex, routine customers in timely, accurate, and efficient manner. Examples include:
Research new processes, develop process documentation, and work on process improvements
Initiate dispute process of Carrier invoices received by TDS Entities, send disputes letters, reconcile accounts
Manages manual billing tasks to ensure timely and accurate completion