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FINANCIAL SERVICES ADVISOR - PROCESSOR

FINANCIAL SERVICES ADVISOR - PROCESSOR

ID 
2017-11824
Job Locations 
TBD-TBD-TBD
Company 
TDS Telecom

More information about this job

Overview

TDS Telecom is looking to add a customer service-focused individual to our financial services team as a Processor! Choose to work out of one of our many offices or work remote (aka work from home!).

 

The Financial Services Advisor - Processor works in a call center environment working various tasks related to collecting outstanding receivables on  residential and business accounts that are in a past-due status. 

 

Processors will also assist taking inbound calls from residential and business customers to resolve billing questions and collect outstanding receivables. This position will also work on an outbound dialer system as needed based on call volumes.  Activities include taking Credit Card/Check payments over the phone and to help customers come up with solution to pay their account current (Example: Deferred Payment Agreement (DPA), Epay, etc).

 

Shift: 9am-5:30pm CST

Responsibilities

  • Take incoming calls in call-center environment from customers to get accounts paid current, make payment arrangements such as DPAs, and take payments.  Make outbound calls to customers with pending disconnections.
  • Process e-mail correspondence in the Collection mailbox and RightNow Web.
  • Work assigned DESI Work Queue tasks and all necessary follow-up tasks associated with their particular focus of  high usage/unpaid review, final accounts, DPA follow-up, ePay or payment processing functions.
  • Research customer issues where required and follow up with customer as quickly as possible to resolve problems.
  • Disconnect and Reconnect customer accounts based on payment status.
  • Create and process orders in CCM, LOKI, Axiom, UTS, SABRE, INAT, Siebel, COBRA and Martens as necessary.  Restrict usage in various systems, as necessary.

Qualifications

Required Qualifications:

  • 2+ years Customer Service experience
  • 2+ years’ experience using MS Office Applications (Word, Excel, Access etc)
  • Must follow the TDS attendance guidelines to meet our customer’s needs