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UNIX SERVICE ADMINISTRATOR I/II/III (SECOND SHIFT)

UNIX SERVICE ADMINISTRATOR I/II/III (SECOND SHIFT)

ID 
2017-11797
Job Locations 
US-AZ-Scottsdale
US-CO-Greenwood Village
US-MN-Eden Prairie
US-IA-Urbandale
US-WI-Madison
US-IA-Cedar Rapids
US
Company 
OneNeck IT Solutions

More information about this job

Overview

Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.

 

OneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. 

 

A UNIX Service Administrator I/II/III is an intermediate position within OneNeck’s Managed Services organization. The Service Administrators are a team of generalists that provide support for a variety of services provided by OneNeck. A Service Administrator II will have a strong understanding of 1 or more of the following areas.

  • Ability to write reports that contain solid findings and recommendations that are user friendly and easily consumed by senior leadership
  • Experience with enterprise workstation management toolsets, remote support and customer service
  • Systems such as Windows, VMWare, XenServer, Hyper-V, Unix/Linux, etc.
  • Storage platforms such as EMC, NetApp, Nimble, Oracle ZFS, etc.
  • Network technologies in the area of Wireless, Routing, Security, Load Balancing
  • Management of Citrix Netscaler devices

 

A Service Administrator will work in a multi-disciplined department and will work with their peers and customers directly to deliver OneNeck services. They will also be responsible for creating work instructions for their peers and the Service Desk to use for resolution of issues and completion of requests. Scheduled activities and low risk changes will also be in their scope of responsibilities.

 

**The shift for this position is Tuesday - Saturday 3pm - 12am AZ time**

 

**Please note:  We can hire this position as a Unix Service Administrator I, Unix Service Administrator II or Unix Service Administrator III. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**

Responsibilities

  • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
  • Execute planned maintenance
  • Develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations and change activity.
  • Develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
  • Identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
  • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.

Qualifications

Required Qualifications

Unix Service Administrator I

  • Associate’s degree (or higher) OR 2+ years professional work experience

Unix Service Administrator II

  • Associate’s degree (or higher) OR 2+ years professional work experience.
  • 1+ years UNIX/Linux experience.

Unix Service Administrator III

  • Associate’s degree (or higher) OR 2+ years professional work experience.
  • 2+ years UNIX/Linux experience.

Other Qualifications

  • Strong commitment to customer satisfaction and quality.
  • Applicable technical certifications preferred
  • Sound judgment and decision making skills.
  • Advanced analytical, statistical, and problem solving skills.
  • Results and execution oriented, self-motivated requiring minimal supervision
  • Advanced communication skills regarding project teams and management
  • ITIL V3 foundation certification preferred.
  • Proficient with all Microsoft Office applications

 

Benefits:

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.